Refund policy

We have a 30-day refund/remake policy, which means you have 30 days after receiving your item to submit a request.

To be eligible for a refund/remake, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start the process, you can contact us at Charmingnotes27@gmail.com. Please note that we do not accept returns, we verify if the product arrives damaged, defective, or incorrect and will send you a new, hand-crafted replacement free of charge or a full refund per the customer's request.

If your request is accepted, we’ll send you details on the status of your new product or refund. 

You can always contact us for any questions at Charmingnotes27@gmail.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve verified that the product arrived damaged, defective, or incorrect. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at Charmingnotes27@gmail.com.